One of the key advantages of dealing with a small business is that I can be responsive to your needs in a way that large corporates just are not able to. When you request an update or new feature, I’ll ensure it’s delivered in a timely fashion – not stuck in a queue waiting for scheduling.
Furthermore, I deal personally with all interactions with my customers from the very first meeting to the final delivery. When you have a query or a problem, you will speak to me – not someone on a helpdesk or an anonymous online form.